Status: 18.02.2024
The following General Terms and Conditions (GTC) govern the use of the services of CV. Gili Recommended Voyages, which offers and arranges tours and boat rentals. By using the website and booking tours or boat rental, you agree to these terms and conditions.

  1. Booking and conclusion of contract:
    • 1.1 The booking of tours or rentals can be made online via the Gilirecommended.com website, Instagram or by email.
    • 1.2 The contract between the customer and CV. Gili Recommended Voyages is concluded when CV. Gili Recommended Voyages accepts the booking. Acceptance is made by confirmation by email or in writing.
    • 1.3 The invoice amount must be received on time, otherwise the tour and the place cannot be reserved
    • 1.4 An invoice will be sent to you once payment for the booked tour or product hire has been received in full and finalised.
  2. Prices and terms of payment:
    • 2.1 The prices for tours and product hire are published on the Gilirecommended.com website and are quoted in USD.
    • 2.2 Payment is preferably made online via the payment methods offered on the website, e.g. PayPal (with buyer protection), direct bank transfer.
  3. Cancellations and changes
    • 3.1 Cancellations must be made in writing by e-mail to info@gilirecommended.com.
    • 3.2 For cancellations, a distinction is made between tours and boat hire.
      • For tours, no cancellation fee will be charged up to 24 hours before the agreed date with the exception of the paypal fee. For other kind of transactions, no fee is charged. If you cancel less than 24 hours before the start of the experience, the amount you have paid will not be refunded. In return, we can issue you a voucher that you can redeem for any tour. However, this voucher can amount to a maximum of 20 USD.
      • For the Orang Utan trip, if you cancel after 48h and before 24 h 15% fee of you booking price will charged with the exception of the paypal fee, here the paypal fees are deducted from the transaction and the remaining amount is transferred. In return, we can issue you a voucher that you can redeem for any tour. However, this voucher can amount to a maximum of 20 USD. For other kind of transactions, no fee is charged. The rest payment will returned. Less than 24h no refund of the booking price.
      • For boats, cancellations the paypal buyer protection fee is non-refundable. The remaining amount will be refunded if you cancel 14 days before departure. For 13 – 7 days before departure date are charged by 30% of the booking price. Cancellations less than 7 days before the departure date will be charged 90% of the booked price.
    • 3.3 CV. Gili Recommended Voyages reserves the right to cancel tours or rentals due to force majeure or unforeseen circumstances. In this case a 100% refund of the tour price will be offered. Gili Recommended Voyages does not accept liability for any costs already incurred.
    • 3.4. If you wish we can also change the day of the tour if capacity allows. Please let us know asap so that a change can be successfully implemented.
  4. Limitation of Responsibility:
    • 4.1 CV. Gili Recommended Voyages acts exclusively as a tour guide and organiser for tours, transport, boat rentals and hotels. Participation in tours and rentals is at the participant’s own risk. CV. Gili Recommended Voyages accepts no liability for any injury, loss or damage incurred during participation in the activities.
    • 4.2 Customers are required to follow all instructions given by the guides and ensure that they are physically able to participate in the chosen activity. CV. Gili Recommended Voyages accepts no responsibility for the absence of important personal items, damage, delays or irregularities in the flight schedule. This also applies to minor or major accidents, including death, natural disasters or bad weather, which could make the trip unpleasant and are beyond the control of Gili Recommended Voyages CV.
    • 4.3 CV. Gili Recommended Voyages is not liable for the safety of personal property during the activities. Clients are encouraged to adequately secure and monitor their personal belongings.
    • 4.4 Gili Recommended Voyages CV reserves the right to cancel tours or rentals due to force majeure, unforeseen circumstances or safety concerns. In such cases, CV. Gili Recommended Voyages will make reasonable efforts to offer alternative solutions but cannot be held liable for any inconvenience or costs incurred.
    • These disclaimers apply to all aspects of the services and activities offered by CV. Gili Recommended Voyages. Participation in said activities implies acceptance of these terms and conditions. Customers are advised to consult with CV. Gili Recommended Voyages before participating in any activities to clarify any concerns or questions.
  5. Travel insurance:
    • 5.1 We strongly advise that you procure comprehensive insurance coverage from a reputable insurance provider in your country, encompassing Travel Insurance, Accident Insurance, or any other pertinent insurance policies. These insurance coverages are not incorporated within this travel package. Hence, it is imperative that you obtain your own insurance for the duration of your trip. 
    • 5.2 The Rinjani tour is the only tour, which includeds an insurance per person during the tour.
      • Policyholder: Gunung Rinjani National Park qq Mountain Climbing Visitors.
      • Party Insured (PYD) : Mountain climbing visitors who purchased an official insurance ticket from Policyholder.
      • Entry Age: 10 (ten) to 70 (seventy) years old.
      • Period of Insurance: From entering the entrance to exiting climbing location (Max. 4 x 24 hours).
      • Overview of the maximum capacities:
    • Note: “Rp” stands for Indonesian Rupiah.
    • We still advise you to procure an extra insurance in case the coverage is not enough.
  6. Categorizing Accommodations
    • 6.1 We categorize our lodgings into Budget, Normal Standard, and High Standard.
    • 6.2 Budget accommodations are suitable for travelers who prioritize the experiential aspect and find basic lodging or sleeping arrangements sufficient. Budget is classified at a backpacker level and may include a double room or dormitory sleeping space. Details regarding sleeping arrangements can be found in the tour overview.
    • 6.3 Normal Standard is designated for accommodations ranging from 3 to 4 stars or guesthouses that surpass the amenities of Budget lodgings.
    • 6.4 High Standard is reserved for 5-star hotels or luxurious accommodations where comfort plays a pivotal role.
  7. Data protection:
    • 7.1 CV. Gili Recommended Voyages collects and processes personal data in accordance with the applicable data protection regulations. Details can be found in the privacy policy on the website.
  8. Image Usage and Copyright
    • 8.1. All images, graphics, and content used on our website are subject to the copyright of CV. Gili Recommended Voyages or are used with appropriate permission.
    • 8.2. The use of images and content from CV. Gili Recommended Voyages is solely permitted for private purposes or for obtaining information about the offered services. Any commercial use, reproduction, or distribution without prior written consent from CV. Gili Recommended Voyages is prohibited.
    • 8.3. Users uploading or sharing images on our platform agree that these images may be used by CV. Gili Recommended Voyages for marketing purposes, social media presence, or other company-related activities, provided.
    • 8.4. CV. Gili Recommended Voyages assumes no liability for the content of images uploaded by users. Users are responsible for complying with copyright regulations.
    • 8.5. If you believe that your copyrights have been violated, please contact us promptly at info@gilirecommended.com with the relevant details. We will take immediate action to address the matter. These clauses inform users about the rules regarding image usage and copyright on the website. It is important to ensure that the terms comply with local laws and regulations and adequately consider the rights of all parties involved. If you are unsure, seeking legal advice is advisable.
  9. Refund of used tours and rentals:
    • 9.1 We appreciate your trust in our services. Ensuring that your travel experience is enjoyable is important to us. However, please note that due to the nature of our services, we do not offer refunds for tours that have already been used. If you are dissatisfied with our service, we kindly ask you to provide us with your feedback. To find a solution, we request that you describe in as much detail as possible what the issue was and to whom or what your dissatisfaction is related. This allows us to address it specifically and make improvements. Your opinion matters to us. We will carefully review your feedback. In some cases, we may offer a small discount for a future tour to ensure your satisfaction. Thank you for your understanding and cooperation.
  10. Changes to the GTC:
    • 10.1 CV. Gili Recommended Voyages reserves the right to amend these GTC at any time. The amended terms and conditions shall enter into force upon their publication on the website.
  11. Jurisdiction and applicable law:
    • 11.1 The place of jurisdiction for all disputes is [Lombok, Indonesia]. The law of the Republic of Indonesia shall apply. By booking tours or rentals with CV. Gili Recommended Voyages you accept these terms and conditions.
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